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Terms and Conditions

The truncated and summarised version

 

Privacy

  • Parent Assistants will maintain complete confidentiality of any details you share through this service, except where they are required to release it by law. No images or any identifying information about you will be posted on our website or social media without your explicit permission.

 

Waiver​

  • You are responsible for creating and implementing your own physical, mental and emotional well-being, decisions, choices, actions and results. You understand the Parent Assistant does not offer medical advice, and that the New Parent Care service is not to be used as a substitute for medical advice by mental, medical or other qualified medical professionals. The New Parent Care service provided is also not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

COVID-19 specific information (applicable only for home visits)

 

  • In booking any in-person consultation, whether at your home or at a specialist's premises, you understand that you are purchasing services with a known risk of being exposed to COVID-19.  In the event that either the specialist attending to you, or any members of your family, is displaying symptoms of COVID-19 and/or has knowingly been exposed to a person testing positive for COVID-19 within the previous 14 days, any home visit should be rescheduled or virtual support should take place instead for the safety and well-being of all parties. In the event that the specialist or you contract COVID-19 within 2 weeks following a home visit, both sides agree to notify each party of the positive test.

The full version

OVERVIEW

 

These Terms and Conditions of Service and Use ("Terms of Service") govern your membership on this website and its associated mobile sites (the "Sites") and your purchases and use of products and services available through the Sites. The Sites are operated by Matrescence Pte Ltd.

 

Throughout the site, the terms “we”, “us” and “our” refer to the New Parent Care service provided under the brand Full Circle Family, by Matrescence Pte Ltd. Matrescence Pte Ltd. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of these Terms of Service. Your continued use of this Site constitutes your agreement to these Terms of Service. If you do not wish to be bound by these Terms of Service, please do not use this Site.

Our store is hosted on Wix.com Ltd. They provide us with the online e-commerce platform that allows us to sell our services to you.


GENERAL

These Terms of Service have been executed and delivered by you and constitute a valid and binding agreement between you and Matrescence Pte. Ltd. (the "Company"), enforceable against you in accordance with their terms. You represent that you are (1) at least 18 years of age, (2) of legal age to form a binding contract, and (3) not a person barred from receiving services under the applicable jurisdictions.

You shall establish and use your membership on the Sites, and purchase and use the products and services available through the Sites, in strict compliance with these Terms of Service and all applicable laws, rules and regulations (collectively, "Laws"). All calls, emails and other communications between you, the Company and its Postpartum Guides (the "Guides") may be recorded.

SECTION 1: LICENSES AND SITE ACCESS

All content available through this Site (including, without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software, as well as the selection and arrangement thereof) is the exclusive property of and owned by the Company, its licensors or its content providers, and is protected by copyright, trademark and other applicable laws.

The Company grants you a limited license to access and make personal use of this Site. Unless indicated to the contrary, you may access, copy, download and print the content available on this Site for your personal, non-commercial use, provided you do not modify or delete any copyright, trademark or other proprietary notices that appear in the content. The Company or its licensors or content providers retain full and complete title to the content available on the Site, including all associated intellectual property rights, and provide this content to you under a license that is revocable at any time in the Company's sole discretion. The Company strictly prohibits any other use of any content available through the Site, including but not limited to: any downloading, copying or other use of the content or the Site for purposes competitive to the Company or for the benefit of another vendor or any third party; any caching or the framing of any content available on the Site;
any modification, distribution, transmission, performance, broadcast, publication, uploading, licensing, reverse engineering, transfer or sale of, or the creation of derivative works from, any content, products or services obtained from the Site that you do not have a right to make available (such as the intellectual property of another party); any uploading, posting or transmitting of any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer; using any hardware or software intended to surreptitiously intercept or otherwise obtain any information (such as system data or personal information) from the Site (including, but not limited to the use of any "scraping" or other data mining techniques, robots or similar data gathering and extraction tools); or any action that imposes or may impose (in the Company's sole discretion) an unreasonable or disproportionately large load on the Company's infrastructure, or damage or interfere with the proper working of our infrastructure.

You are responsible for obtaining access to the Site, and that access may involve third-party fees (such as Internet service provider or airtime charges). In addition, you must provide and are responsible for all equipment necessary to access the Site. You may not bypass any measures that have been implemented to prevent or restrict access to this Site. Any unauthorized access to the Site by you (including any such access or use that involves in any way an account you may establish on the Site or any device you may use to access the Site) shall terminate the permission or license granted to you by the Company.

The Company reserves the right to refuse or cancel any person’s registration for this Site, remove any person from this Site and prohibit any person from using this Site for any reason whatsoever, and to limit or terminate your access to or use of the Site at any time with notice to the account holder. The Company neither warrants nor represents that your use of the content available on this Site will not infringe rights of third parties not affiliated with the Company. The Company neither warrants nor represents that your use of the content available on this Site will not infringe rights of third parties not affiliated with the Company. Termination of your access or use will not waive or affect any other right or relief to which the Company may be entitled, at law or in equity.

Links


This Site may contain links to other websites or resources that are operated by third parties not affiliated with the Company. These links are provided as a convenience to you and as an additional avenue of access to the information contained therein. We are not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. Inclusion of links to other sites or resources should not be viewed as an endorsement of the content of linked sites or resources. Different terms and conditions and privacy policies may apply to your use of any linked sites or resources. The Company is not responsible or liable, directly or indirectly, for any damage, loss or liability caused or alleged to be caused by or in connection with any use of or reliance on any such content, products or services available on or through any such linked site or resource.

SECTION 2: ELECTRONIC COMMUNICATIONS


When you use the Site or send emails to the Company or its Postpartum Guides, you are communicating with the Company electronically. You consent to receive electronically any communications related to your use of this Site. The Company will communicate with you by email or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. All notices from the Company intended for receipt by a customer shall be deemed delivered and effective when sent to the email address you provide on any of the the Company sites.

Indemnities


The parties  will indemnify and hold harmless each other from and against any and all fines, penalties, liabilities, losses and other damages of any kind whatsoever (including attorneys’ and experts’ fees), incurred by either party , and shall defend  such parties against any and all claims arising out of (1) breach of these Terms of Service; (2) fraud committed, or intentional misconduct or gross negligence; or (3) violation of any applicable law or the rights of a third party. Indemnified party will control the defense of any claim to which this indemnity may apply, and in any event, you shall not settle any claim without the prior written approval of either party.

Data integrity


You represent that all of the information, data and other materials you provide on this Site or to the Company through any other means are true, accurate, current and complete. You are responsible for updating and correcting the information you have provided on this Site, as appropriate.

SECTION 3: PURCHASES

You represent that all of the information, data and other materials you provide on this Site or to the Company through any other means are true, accurate, current and complete. You are responsible for updating and correcting the information you have provided on this Site, as appropriate.

Product and Service Descriptions

The Sites strive to provide accurate descriptions of products and services offered by the Company. The Sites do not guarantee, however, that the descriptions are accurate, complete, reliable, current or error-free. If a product or service offered on the the Sites is not as described, you may seek a refund by contacting the Company.

Pricing Information

The Sites strive to provide accurate pricing information regarding the products and services available.  In addition, the Company reserves the right, at its sole discretion, to correct any error.

SECTION 4: NEW PARENT CARE

The Sites and its services are solely intended to be used as a general resource. The Company is not responsible for decisions made using the information from the Sites. The Company or its Parent Assistants are not responsible for outcomes of decisions made using the information provided on the platform.

You are responsible for creating and implementing your own physical, mental and emotional well-being, decisions, choices, actions and results. As such, the you agree that the Company is not and will not be liable for any actions or inaction, or for any direct or indirect result of any services provided by the Parent Assistant. You understand the service provided is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

You understand that the service are not to be used as a substitute for medical advice by mental, medical or other qualified medical professionals and will seek independent medical guidance for such matters.

 

Parent Assistants may provide emotional support and informational support to parents. This can include general information on feeding baby, baby care, postnatal care of the mother, nutrition and holistic wellbeing, and simple, exercises, and more. The Parent Assistants do not perform clinical tasks, make decisions for you, or give medical advice. If the Parent Assistant is unable to help, they may also share information with you on medical experts that can further assess your situation. This information can also be requested by you. The Parent Assistant are not in the position to make formal referrals, but may at your request and/or consent, convey information about your situation to other specialists.

Specialists associated with Full Circle Family are independent and self-employed, and work for you, not your caregivers or other service providers.

The Company is responsible for collecting payment on behalf of specialists; the management of communication channels between specialists and clients; marketing, acquisition of clients and assignment of clients and specialists; and the maintenance of records and destruction of data.


Confidentiality

 

The New Parent Care relationship, as well as all information (documented or verbal) that you share with your Parent Assistant as part of this relationship, is bound to confidentiality but is not considered a legally confidential relationship (like in Medicine or Law). Confidential information does not include information that: (a) was in the Guide's possession prior to its being furnished by you; (b) is generally known to the public; (c) is obtained by the Guide from a third party, without breach of any obligation to you; (d) is independently developed by the Guide without use of or reference to your confidential information; or (e) that the Guide is required by law to disclose. 

Limited Liability

 

Except as expressly provided in this agreement, Full Circle Family makes no guarantees or warranties, express or implied. In no event will the Parent Assistant be liable to you for consequential or special damages except for damages or loss resulting from (a) an act or omission caused by gross negligence or willful misconduct; (b) death, personal injury or tangible property damage; (c) breach of a party’s obligations regarding ownership or confidentiality; or (d) a party’s indemnification obligations under this Agreement. Notwithstanding any damages that you may incur, Full Circle Family's entire liability under this agreement, and your exclusive remedy, will be limited to the amount paid by you to the Company under this agreement for all services rendered up until the termination date.

SECTION 5: REFUND - EFFECTIVE 29 DECEMBER 2022

If you are not satisfied with your service at the Sites, you may request a 50% refund of your most recent payment within 10 days of the billing cycle, for a monthly plan, and within 4 days of the billing cycle for a weekly plan.

The issue must be reported to the Company no more than 10 days after service is provided. Claims submitted beyond this 10-day period will not be eligible for refund, or on a case-by-case basis for extraordinary circumstances. Full Circle Family reserves the right to make the final decision.

No replacements will be sourced.

 

SECTION 6 - COVID-19 SPECIFIC INFORMATION (APPLICABLE ONLY FOR HOME VISITS) 

 

In booking an in-person service, you understand that you are purchasing services with a known risk of being exposed to COVID-19.  Except as otherwise provided in these terms and conditions, you, on your own behalf and on behalf of your family, waive any and all liability against the Company and specialists, except for intentional or grossly negligent misconduct. You agree to be transparent and vigilant in monitoring your own health and exposure to COVID-19. Due to the fact that transmission may occur asymptomatically, you cannot hold the Guide responsible for unintended exposure nor can the Guide hold you responsible for unintended exposure. 

In the event that either the specialist, or any members of your family, is displaying symptoms of COVID-19 and/or has knowingly been exposed to a person testing positive for COVID-19 within the previous 14 days, any home visit should be rescheduled or virtual support should take place instead for the safety and well-being of all parties. 

 

Specialists will not attend an in-person visit if they have any symptoms of an upper respiratory infection or a fever over 37.5 degrees celsius, or have had known exposure to a person testing positive for the virus within the previous 14 days. In the event a specialist develops symptoms during an in-person consultation, they will inform you and leave immediately.

 

In the event that the specialist or you contract COVID-19 within 2 weeks following a home visit, both sides agree to notify each party of the positive test.

SECTION 7: ENTIRE AGREEMENT

These Terms of Service constitute the entire agreement of between you and the Company regarding the specific matters herein, and all prior agreements, letters, proposals, discussions and other documents regarding the matters herein are superseded and merged into these Terms of Service. In the event there is a conflict between these Terms of Service and the Terms of Use with respect to the matters herein, these Terms of Service will control.

SECTION 8: SEVERABILITY

If any provision of these Terms of Service is deemed unenforceable, the enforceability of the remaining provisions shall not in any way be affected or impaired thereby, and such provision shall be deemed to be restated to reflect the parties’ original intentions as nearly as possible in accordance with applicable laws.

SECTION 9: MODIFICATION OF TERMS OF SERVICE

You acknowledge and agree that the Company may, in its sole discretion, modify, add or remove any portion of these Terms of Service at any time and in any manner, including the terms of New Parent Care service, by posting revised Terms of Service on the Site. You may not amend or modify these Terms of Service under any circumstances. It is your responsibility to check periodically for any changes we make to the Terms of Service. Your continued use of this Site after any changes to the Terms of Service means you accept the changes.

SECTION 11: AMENDMENTS

We may amend these Terms from time to time, and the amended version will be posted on our website in place of the old version and it is your responsibility to check these terms for any amendments. We will also include the date that the currently displayed Terms took effect to help you determine whether there have been any changes since you last used our website. Like our Privacy Policy, you must visit this page each time you come to our website and read and agree to it if the date it was last modified is more recent than the last time you agreed to the Terms. If you do not agree to the new Terms, you must immediately cease using our Content, Platform, and Services.

SECTION 12: FORCE MAJEURE

You agree that we are not responsible to you for anything that we may otherwise be responsible for, if it is the result of events beyond our control, including, but not limited to, acts of God, war, insurrection, riots, terrorism, crime, labor shortages (including lawful and unlawful strikes), embargoes, postal disruption, communication disruption, failure or shortage of infrastructure, shortage of materials, or any other event beyond our control.

SECTION  13 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hello@fullcircle.family

EFFECTIVE DATE

29 DECEMBER 2023

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