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Terms of Use

The truncated and summarised version


  • You are responsible for creating and implementing your own physical, mental and emotional well-being, decisions, choices, actions and results. You understand the AI Parent Coach does not offer medical advice, and is not to be used as a substitute for medical advice by mental, medical or other qualified medical professionals. The AI Parent Coach is also not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

COVID-19 specific information (applicable only for home visits)


  • In booking any in-person consultation, whether at your home or at a specialist's premises, you understand that you are purchasing services with a known risk of being exposed to COVID-19.  In the event that either the specialist attending to you, or any members of your family, is displaying symptoms of COVID-19 and/or has knowingly been exposed to a person testing positive for COVID-19 within the previous 14 days, any home visit should be rescheduled or virtual support should take place instead for the safety and well-being of all parties. In the event that the specialist or you contract COVID-19 within 2 weeks following a home visit, both sides agree to notify each party of the positive test.

The full version


These Terms of Use (“Terms”) govern your use of Full Circle Family Pte Ltd (“Full Circle Family”, “we”, “us”) products and services including our website and conversational AIs (“Services”).

Throughout the site, the terms “we”, “us” and “our” refer to Full Circle Family Pte Ltd. Full Circle Family offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of these Terms of Use. Your continued use of this Site constitutes your agreement to these Terms of Use. If you do not wish to be bound by these Terms of Use, please do not use this Site.

Our store is hosted on Ltd. They provide us with the online e-commerce platform that allows us to sell our services to you.


These Terms of Use have been executed and delivered by you and constitute a valid and binding agreement between you and Full Circle Family Pte. Ltd. (the "Company"), enforceable against you in accordance with their terms. You represent that you are (1) at least 18 years of age, (2) of legal age to form a binding contract, and (3) not a person barred from receiving services under the applicable jurisdictions.

You shall establish and use your membership on the Sites, and purchase and use the products and services available through the Sites, in strict compliance with these Terms of Use and all applicable laws, rules and regulations (collectively, "Laws"). All calls, emails and other communications between you, the Company, its Postpartum Guides (the "Guides") and AI Parent Coach may be recorded.


These Terms incorporate by reference our Privacy Policy, as well as any other written policies and documentation that we may provide from time to time. You agree to use our Services in compliance with these Terms.

Your use of our Services in any manner means that you agree to the Terms. Unfortunately, if you do not agree with these Terms, you may not access or use our Services.

Our Services

Full Circle Family believes that conversational AI will fundamentally reshape the way that we interact and use computers in our everyday lives. As you interact with our Services, we will learn more about how to make this emerging technology ever more helpful and collaborative to communicate with.

Given the early state of this technology, we also acknowledge that there are areas that we will need to continually improve on to make sure that our Services can reach their full potential. As part of that, you recognize that:

  • We will use the content of your conversations to improve our Services. We will use the content of your conversations as well as other metadata to train our models, improve our Services, and create new Services. Our uses of this data are detailed in our Privacy Policy.

  • You must use our Services in accordance with our Acceptable Use policy. Your access to our Services is conditioned on your agreement to use the Services in accordance with these Terms generally and our Acceptable Use policy (as detailed below in “Acceptable Use”).

  • The information you receive from our Services may not be accurate. You recognize that any information you receive from our Services may not be accurate or otherwise trustworthy. Do not rely on this information without fact-checking on your own first or consulting with a professional. Getting factuality right remains an active area of research for the entire field of conversational AI, and it remains a major priority for the development of Full Circle Family services going forward. Please review the “No Warranties” section below.


Registering for Our Services

You register for our Services by providing us with your name, email and phone number. In doing so, you agree to:

  • Provide us with complete and accurate registration information. You may not use a phone number that you do not control, and you may not attempt to impersonate another person in registration.

  • If you are registering for our Services on behalf of an organization, you warrant that you are authorized to agree to these Terms on their behalf.

  • Be responsible for the security of your account. You accept that you are solely responsible for all activities that take place through your account, and that failure to limit access to your devices or browser may permit unauthorized use by third-parties.

Finally, our Services are not intended for minors under the age of 18. If you are a minor under the age of 18, please do not register for our Services or send any Personal Information to us. If you have reason to believe that a minor under the age of 18 is using our Services, please let us know immediately at and we will seek to revoke access and delete any associated information as quickly as possible.


Acceptable Use


`You agree that you will use our Services in accordance with the following rules, as well as any other written policies we may provide from time to time:

  • Illegal Use: You must use our Services in compliance with the law. If your use of our Services are limited by the laws applicable to you, you are not authorized to use our Services for that purpose.

  • Harmful Uses: You may not use or attempt to use our Services to generate harmful content. Such content includes material that may lead to serious harm to yourself or others, content relating to unethical behavior, or content that may spread misinformation. This policy also bars attempts to use the Services to create content to be fraudulently represented as human-generated.

  • Abusive Content: You may not use or attempt to use our Services to generate hateful or discriminatory content, sexually explicit content, descriptions of graphic violence, or other types of shocking material.

  • Infringing Rights: You may not use or attempt to use our Services to infringe or violate the rights of others, including violations of the privacy of others. This includes queries to surface the personal information of individuals, including phone numbers, addresses, and other similar sensitive data.

  • Security: You may not attempt to engage with our Services in an effort to disable, disrupt, or otherwise subvert the security of our Services. This includes attempts to bypass or disable any content moderation and safety measures implemented within our Services.

  • Reverse Engineering: You may not use or attempt to use our Services to reverse engineer, decompile, or otherwise attempt to obtain the underlying models, algorithms, or source code of the Services. You may not engage in this or any other activities with regards to our Services to build products that may be competitive with Full Circle Family.

  • Scraping: You may not scrape or attempt to “crawl” or “spider” any page, data, or portion of our Services, either via manual or automated means.


You will input text and other forms of media (“Content”) during your use of our Services. You agree that you shall not input any Content that is not owned by you unless you have prior written consent from the relevant rightsholder of that Content.

While you will own any Content, you agree to provide a royalty-free, perpetual, irrevocable, and worldwide license to Full Circle Family to the Content for the following limited purposes:

  • Operating the Services: You grant Full Circle Family a license to use, reproduce, modify, or otherwise act on the Content in order to enable the provision and maintenance of the Services. This includes uses to comply with applicable laws, enable the provision of our Services across channels and platforms, ensure user safety and security, and enforce our policies.

  • Improving the Services: You grant Full Circle Family a license to use the Content to improve our Services and develop new Services. This license shall permit uses including but not limited to analysis of the content of conversations to understand opportunities for new features, the use of Content for model training and fine-tuning, and evaluating the performance of our existing Services.

This license should be read alongside our Privacy Policy, which details how we use the Content and manage it internally. Please review it carefully.

Intellectual Property

  • Full Circle Family Intellectual Property: These Terms do not provide you with any right, title, or interest in our Services, our trademarks, or other intellectual property of Full Circle Family.

  • Feedback: We welcome any and all feedback, ideas for improvement, product proposals, and other suggestions. However, if you provide this to us, you recognize that we may use this without restriction and without any further notice or compensation to you.

  • Copyright Notices: If you believe that your copyright has been infringed by something on our Services, you can send us a DMCA compliant copyright notice by sending an email to On receipt of a compliant notice, we shall work to promptly remove or disable material identified as infringing. Please include the following information in your notice:

    • A description of the work or works you claim have been infringed;

    • A description of the content on our Services you claim to be infringing;

    • Your contact information, including mailing address, telephone number, and email address;

    • Your statement confirming a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;

    • Your statement confirming that the information you’ve provided is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

    • Your signature

Telephonic Communications Services

By using the Services and providing us with your telephone number(s), you are consenting to be contacted by Full Circle Family by telephone (including on a recorded line), automated calling, automated telephone dialing system calling, automated system calling, artificial voice or pre-recorded calling, text message, SMS and/or MMS message, or other telephonic or electronic means for marketing, solicitation, informational or another purposes, even if your telephone number(s) is registered on the National Do Not Call List, a state Do not Call List, or the internal Do Not Call List of Full Circle Family. You may be required to respond to an initial call or message as instructed to complete your registration and confirm enrollment to receive such calls, texts or other telephonic communications. You do not have to consent to receive calls or text messages from Full Circle Family for marketing or solicitation purposes to purchase any of our products or services. In the event you no longer wish to receive such calls, text messages or other telephonic communications, you agree to notify Full Circle Family directly via In the event you change or deactivate your telephone number, you agree to promptly update your Full Circle Family account information to ensure that your messages are not sent to a person that acquires your old telephone number.

There is no additional charge for telephonic communications, but your carrier’s standard message and data rates apply to any calls, text messages, SMS or MMS messages you send or receive. Message frequency may vary. Your carrier may prohibit or restrict certain mobile features and certain mobile features may be incompatible with your carrier or mobile device. We are not liable for any delays in the receipt of, or any failures to receive, any calls, text messages, SMS or MMS messages, as delivery is subject to effective transmission by your mobile carrier and compatibility of your mobile device. Please contact your mobile carrier if you have any questions regarding these issues or your mobile data and messaging plan. Carriers are not liable for delayed or undelivered messages.

By reply to any text, SMS or MMS message you receive from us, you may text “STOP” to cancel or “HELP” for customer support information. You can also get help directly at If you choose to cancel text, SMS or MMS messages from us, you agree to receive a final message from us confirming your cancellation. Please note that if you text “STOP”, this may prevent us from sending one-time codes to your phone and may limit your experience. If you would like to allow these codes but disable all other messages, reply with “PAUSE” to any message sent from us.

If you have any questions regarding privacy, please read our Privacy Policy.


All content available through this Site (including, without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software, as well as the selection and arrangement thereof) is the exclusive property of and owned by the Company, its licensors or its content providers, and is protected by copyright, trademark and other applicable laws.

The Company grants you a limited license to access and make personal use of this Site. Unless indicated to the contrary, you may access, copy, download and print the content available on this Site for your personal, non-commercial use, provided you do not modify or delete any copyright, trademark or other proprietary notices that appear in the content. The Company or its licensors or content providers retain full and complete title to the content available on the Site, including all associated intellectual property rights, and provide this content to you under a license that is revocable at any time in the Company's sole discretion. The Company strictly prohibits any other use of any content available through the Site, including but not limited to: any downloading, copying or other use of the content or the Site for purposes competitive to the Company or for the benefit of another vendor or any third party; any caching or the framing of any content available on the Site;
any modification, distribution, transmission, performance, broadcast, publication, uploading, licensing, reverse engineering, transfer or sale of, or the creation of derivative works from, any content, products or services obtained from the Site that you do not have a right to make available (such as the intellectual property of another party); any uploading, posting or transmitting of any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer; using any hardware or software intended to surreptitiously intercept or otherwise obtain any information (such as system data or personal information) from the Site (including, but not limited to the use of any "scraping" or other data mining techniques, robots or similar data gathering and extraction tools); or any action that imposes or may impose (in the Company's sole discretion) an unreasonable or disproportionately large load on the Company's infrastructure, or damage or interfere with the proper working of our infrastructure.

You are responsible for obtaining access to the Site, and that access may involve third-party fees (such as Internet service provider or airtime charges). In addition, you must provide and are responsible for all equipment necessary to access the Site. You may not bypass any measures that have been implemented to prevent or restrict access to this Site. Any unauthorized access to the Site by you (including any such access or use that involves in any way an account you may establish on the Site or any device you may use to access the Site) shall terminate the permission or license granted to you by the Company.

The Company reserves the right to refuse or cancel any person’s registration for this Site, remove any person from this Site and prohibit any person from using this Site for any reason whatsoever, and to limit or terminate your access to or use of the Site at any time with notice to the account holder. The Company neither warrants nor represents that your use of the content available on this Site will not infringe rights of third parties not affiliated with the Company. The Company neither warrants nor represents that your use of the content available on this Site will not infringe rights of third parties not affiliated with the Company. Termination of your access or use will not waive or affect any other right or relief to which the Company may be entitled, at law or in equity.


This Site may contain links to other websites or resources that are operated by third parties not affiliated with the Company. These links are provided as a convenience to you and as an additional avenue of access to the information contained therein. We are not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. Inclusion of links to other sites or resources should not be viewed as an endorsement of the content of linked sites or resources. Different terms and conditions and privacy policies may apply to your use of any linked sites or resources. The Company is not responsible or liable, directly or indirectly, for any damage, loss or liability caused or alleged to be caused by or in connection with any use of or reliance on any such content, products or services available on or through any such linked site or resource.


The parties  will indemnify and hold harmless each other from and against any and all fines, penalties, liabilities, losses and other damages of any kind whatsoever (including attorneys’ and experts’ fees), incurred by either party , and shall defend  such parties against any and all claims arising out of (1) breach of these Terms of Service; (2) fraud committed, or intentional misconduct or gross negligence; or (3) violation of any applicable law or the rights of a third party. Indemnified party will control the defense of any claim to which this indemnity may apply, and in any event, you shall not settle any claim without the prior written approval of either party.

Data integrity


You represent that all of the information, data and other materials you provide on this Site or to the Company through any other means are true, accurate, current and complete. You are responsible for updating and correcting the information you have provided on this Site, as appropriate.


You represent that all of the information, data and other materials you provide on this Site or to the Company through any other means are true, accurate, current and complete. You are responsible for updating and correcting the information you have provided on this Site, as appropriate.

Product and Service Descriptions

The Sites strive to provide accurate descriptions of products and services offered by the Company. The Sites do not guarantee, however, that the descriptions are accurate, complete, reliable, current or error-free. If a product or service offered on the the Sites is not as described, you may seek a refund by contacting the Company.

Pricing Information

The Sites strive to provide accurate pricing information regarding the products and services available.  In addition, the Company reserves the right, at its sole discretion, to correct any error.

Parent coaching

The Sites and its services are solely intended to be used as a general resource. The Company is not responsible for decisions made using the information from the Sites and Services. You are responsible for creating and implementing your own physical, mental and emotional well-being, decisions, choices, actions and results. As such, the you agree that the Company and its AI Parent Coach is not and will not be liable for any actions or inaction, or for any direct or indirect result of any services or information provided by the Service and the Sites. You understand the Service is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

Limited Liability


Except as expressly provided in this agreement, Full Circle Family makes no guarantees or warranties, express or implied. In no event will the Parent Assistant be liable to you for consequential or special damages except for damages or loss resulting from (a) an act or omission caused by gross negligence or willful misconduct; (b) death, personal injury or tangible property damage; (c) breach of a party’s obligations regarding ownership or confidentiality; or (d) a party’s indemnification obligations under this Agreement. Notwithstanding any damages that you may incur, Full Circle Family's entire liability under this agreement, and your exclusive remedy, will be limited to the amount paid by you to the Company under this agreement for all services rendered up until the termination date.


If you are not satisfied with your service at the Sites, you may request a 50% refund of your most recent payment within 10 days of the billing cycle, for a monthly plan, and within 4 days of the billing cycle for a weekly plan.

The issue must be reported to the Company no more than 10 days after service is provided. Claims submitted beyond this 10-day period will not be eligible for refund, or on a case-by-case basis for extraordinary circumstances. Full Circle Family reserves the right to make the final decision.

Limitation of Liability


No Warranties




The Services may provide links or other access to services, sites, technology, and resources that are provided or otherwise made available by third parties (the “Third-Party Services”). Your access and use of the Third-Party Services may also be subject to additional terms and conditions, privacy policies, or other agreements with such third party, and you may be required to authenticate to or create separate accounts to use Third-Party Services on the websites or via the technology platforms of their respective providers. For more information about the implications of activating Third-Party Services and our use, storage and disclosure of information related to you and your use of such Third-Party Services within the Service, please see our Privacy Policy.

Full Circle Family has no control over and is not responsible for such Third-Party Services, including for the accuracy, availability, reliability, or completeness of information shared by or available through Third-Party Services, or on the privacy practices of Third-Party Services. We encourage you to review the privacy policies of the third parties providing Third-Party Services prior to using such services. You, and not Full Circle Family, will be responsible for any and all costs and charges associated with your use of any Third-Party Services. Full Circle Family enables these Third-Party Services merely as a convenience and the integration or inclusion of such Third-Party Services does not imply an endorsement or recommendation. Any dealings you have with third parties while using the Service are between you and the third party. Full Circle Family will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any Third-Party Services.


Full Circle Family is free to terminate or suspend access to your use of our Services at any time and for any reason at our discretion. Reasons for termination may include our determination that you have violated these Terms, where we determine it is necessary to ensure user safety, for legal compliance reasons, or where we believe it necessary to protect the rights or property of Full Circle Family.

You may also request a deletion of our account by contacting Please be advised that for security and privacy reasons we may request information to verify your entity in order to process these requests.

You agree that provisions of these Terms pertaining to indemnification, limitations of liability, intellectual property, dispute and arbitration, and any other terms that - by their nature - should survive termination of the Terms, shall survive.


Artificial intelligence is a fast-moving field, and Full Circle Family is continually working to make our Services better for our users. This means that our Services can and will change over time. Full Circle Family may augment, modify, discontinue, or suspend any part of our Services at any time. We will work to provide advance notice to you and refund options where appropriate, but you acknowledge that this may not always be possible.


Full Circle Family reserves the right to amend these Terms at any time for any reason. We will provide notice of these changes by updating this page with the revised Terms and updating the effective date. No other amendments to the Terms shall be effective unless in writing and signed by you and a representative of Full Circle FamilyI.

The use of any of our Services after such an amendment to the Terms shall be considered an acceptance of all changes to the Terms. If you do not agree with the revised Terms, you must immediately cease any use of our Services.


  • Violations: Full Circle Family reserves the sole discretion to determine whether or not a user is in violation of any of the provisions of these Terms.

  • Indemnification: To the fullest extent allowed by applicable law, you agree to indemnify and hold Full Circle Family, its affiliates, officers, agents, employees, and partners harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to any third party claims relating to (a) your use of our Services (including any actions taken by a third party using your account), and (b) your violation of these Terms.

  • Assignment: You may not assign or delegate any rights or obligations under these Terms, including in connection with a change of control. Any purported assignment and delegation shall be null and void. We may assign these Terms in connection with a merger, acquisition or sale of all or substantially all of our assets, or to any affiliate or as part of a corporate reorganization.

  • Choice of Law: These Terms are governed by and will be construed under applicable federal law and the laws of the Republic of Singapore, without regard to the conflicts of laws provisions thereof.

  • Jurisdiction and Venue: For all purposes of these Terms, you consent to exclusive jurisdiction and venue in the state or federal courts located in, respectively, the Republic of Singapore. The prevailing party in any action or proceeding arising out of these Terms will be entitled to an award of costs and attorneys’ fees.

  • Class Action Waiver: To the fullest extent permitted by law, you and Full Circle Family agree that all claims against the other can only be brought in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or other representative proceeding. We agree that arbitrators may not conduct any class, consolidated, or representative proceeding, and are limited to providing relief warranted by an individual party’s claim.

  • No Joint Venture or Beneficiaries: You hereby acknowledge and agree that you are not an employee, agent, partner, or joint venture of Full Circle Family, and you do not have any authority of any kind to bind us in any respect whatsoever. There are also no third-party beneficiaries intended under these Terms.

  • Waiver: The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder.

  • Notices: Notices under these Terms shall be provided to you under the information provided to Full Circle Family when you registered your account. Notices to Full Circle Family may be provided by sending a message to Notice shall be considered effective as of the date of receipt.

  • Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable.

  • Entire Agreement: You agree that these Terms are the complete and exclusive statement of the mutual understanding between you and us, and that it supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms



In booking an in-person service, you understand that you are purchasing services with a known risk of being exposed to COVID-19.  Except as otherwise provided in these terms and conditions, you, on your own behalf and on behalf of your family, waive any and all liability against the Company and specialists, except for intentional or grossly negligent misconduct. You agree to be transparent and vigilant in monitoring your own health and exposure to COVID-19. Due to the fact that transmission may occur asymptomatically, you cannot hold the Guide responsible for unintended exposure nor can the Guide hold you responsible for unintended exposure. 

In the event that either the specialist, or any members of your family, is displaying symptoms of COVID-19 and/or has knowingly been exposed to a person testing positive for COVID-19 within the previous 14 days, any home visit should be rescheduled or virtual support should take place instead for the safety and well-being of all parties. 


Specialists will not attend an in-person visit if they have any symptoms of an upper respiratory infection or a fever over 37.5 degrees celsius, or have had known exposure to a person testing positive for the virus within the previous 14 days. In the event a specialist develops symptoms during an in-person consultation, they will inform you and leave immediately.


In the event that the specialist or you contract COVID-19 within 2 weeks following a home visit, both sides agree to notify each party of the positive test.


These Terms of Service constitute the entire agreement of between you and the Company regarding the specific matters herein, and all prior agreements, letters, proposals, discussions and other documents regarding the matters herein are superseded and merged into these Terms of Service. In the event there is a conflict between these Terms of Service and the Terms of Use with respect to the matters herein, these Terms of Service will control.


If any provision of these Terms of USE is deemed unenforceable, the enforceability of the remaining provisions shall not in any way be affected or impaired thereby, and such provision shall be deemed to be restated to reflect the parties’ original intentions as nearly as possible in accordance with applicable laws.


You acknowledge and agree that the Company may, in its sole discretion, modify, add or remove any portion of these Terms of USE at any time and in any manner, including the terms of New Parent Care service, by posting revised Terms of Service on the Site. You may not amend or modify these Terms of Service under any circumstances. It is your responsibility to check periodically for any changes we make to the Terms of Service. Your continued use of this Site after any changes to the Terms of Service means you accept the changes.


We may amend these Terms from time to time, and the amended version will be posted on our website in place of the old version and it is your responsibility to check these terms for any amendments. We will also include the date that the currently displayed Terms took effect to help you determine whether there have been any changes since you last used our website. Like our Privacy Policy, you must visit this page each time you come to our website and read and agree to it if the date it was last modified is more recent than the last time you agreed to the Terms. If you do not agree to the new Terms, you must immediately cease using our Content, Platform, and Services.


You agree that we are not responsible to you for anything that we may otherwise be responsible for, if it is the result of events beyond our control, including, but not limited to, acts of God, war, insurrection, riots, terrorism, crime, labor shortages (including lawful and unlawful strikes), embargoes, postal disruption, communication disruption, failure or shortage of infrastructure, shortage of materials, or any other event beyond our control.


Questions about the Terms of Service should be sent to us at


31 JANUARY 2024

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